Annual Supplier Satisfaction Survey
The better you know your suppliers and the stronger the relationships, the more likely your business will benefit from dedicated support which should in turn deliver reduced costs, improved efficiency and continuous operational improvement and competitive advantage.
In addition, actionable insights from the survey will enable you to drive stronger collaboration with your suppliers.

Frequency:
A full survey to assess your suppliers’ perceptions should be conducted either annually or bi-annually.
Who is surveyed:
A representative sample of your supplier base (as determined with the client) should be invited to provide feedback, which could be segmented, for instance, by size, spend and strategic importance, as appropriate.
Reporting:
Finger on the Pulse Research will deliver detailed results summarising key messages through a feedback presentation based on both quantitative data and qualitative insights, as well as offering the option of a dynamic dashboard reporting.
Outcome:
Survey feedback will identify strengths that you should continue leveraging with suppliers and key drivers for improvement which should result in stronger business relationships and improved service.
