Contact us

Get in touch to discuss your bespoke research needs and understand how we can help you gain valuable insights about your key stakeholder groups: employees, customers & suppliers.

Julia Pascu
Joint Managing Director



07977 114604



01458 844126



Julia.Pascu@fotpresearch.com



julia-pascu-1961734

Andy Kemp-King
Joint Managing Director



07976 832826



01458 844127



Andy.Kempking@fotpresearch.com



andy-kemp-king-4b31a74

Stay in touch

Follow our LinkedIn and Twitter accounts for key insights from our projects and to stay informed about the features and benefits of our bespoke research.



FOTP Research on LinkedIn



FOTP Research on Twitter

Voice of the Customer (VoC) Programme for B2B Relationships

Understanding the relationship you have with your B2B customers is very different from the everyday Voice of Customer programmes run by many retailers.

In a dynamic world, our VoC programme enables you to gain holistic and real-time insights that pinpoint what aspects of the relationship are working well, and what needs to be done to improve customer experience. This, in turn, will drive more collaborative and profitable partnerships.

In addition, this more regular type of feedback enables you to have an “early warning” of any potential issues.

Frequency:

You are always in contact with your key customers, but these, more formal, requests for feedback should ideally be conducted at least twice a year.

Who is surveyed:

All your key B2B customers (or as determined by the client) should be given an opportunity to give you structured feedback with each wave of research. We always strive to get the highest possible response rates – think of it more like a “census” than a survey.

Reporting:

Finger on the Pulse Research will tailor the reporting to your business, providing in-depth reports on key customer segments. There is also the option for dynamic dashboards, providing tracking data and facilitating action planning.

Outcome:

Your Senior Management/Commercial and Account Management teams will have a clear understanding of how to better support and further develop relationships with their B2B customers.

Contact us

Get in touch to discuss your bespoke research needs and understand how we can help you gain valuable insights about your key stakeholder groups: employees, customers & suppliers.

Julia Pascu
Joint Managing Director

07977 114604

01458 844126

Julia.Pascu@fotpresearch.com

julia-pascu-1961734

Andy Kemp-King
Joint Managing Director

07976 832826

01458 844127

Andy.Kempking@fotpresearch.com

andy-kemp-king-4b31a74

Stay in touch

Follow our LinkedIn and Twitter accounts for key insights from our projects and to stay informed about the features and benefits of our bespoke research.

FOTP Research on LinkedIn

FOTP Research on Twitter

Finger On The Pulse

Connect

Contact

01458 841836

projects@fotpresearch.com

Voice of the Customer (VoC) Programme for B2B Relationships

Understanding the relationship you have with your B2B customers is very different from the everyday Voice of Customer programmes run by many retailers.

In a dynamic world, our VoC programme enables you to gain holistic and real-time insights that pinpoint what aspects of the relationship are working well, and what needs to be done to improve customer experience. This, in turn, will drive more collaborative and profitable partnerships.

In addition, this more regular type of feedback enables you to have an “early warning” of any potential issues.

Frequency:

Who is surveyed:

Reporting:

Outcome:

Contact us

Get in touch to discuss your bespoke research needs and understand how we can help you gain valuable insights about your key stakeholder groups: employees, customers & suppliers.

Julia Pascu Joint Managing Director

07977 114604

01458 844126

Julia.Pascu@fotpresearch.com

julia-pascu-1961734

Andy Kemp-King Joint Managing Director

07976 832826

01458 844127

Andy.Kempking@fotpresearch.com

andy-kemp-king-4b31a74

Stay in touch

Follow our LinkedIn and Twitter accounts for key insights from our projects and to stay informed about the features and benefits of our bespoke research.

FOTP Research on LinkedIn

FOTP Research on Twitter

Finger On The Pulse

Connect

Contact

01458 841836

projects@fotpresearch.com

Voice of the Customer (VoC) Programme for B2B Relationships

Understanding the relationship you have with your B2B customers is very different from the everyday Voice of Customer programmes run by many retailers.

In a dynamic world, our VoC programme enables you to gain holistic and real-time insights that pinpoint what aspects of the relationship are working well, and what needs to be done to improve customer experience. This, in turn, will drive more collaborative and profitable partnerships.

In addition, this more regular type of feedback enables you to have an “early warning” of any potential issues.

Frequency:

Who is surveyed:

Reporting:

Outcome:

Julia Pascu
Joint Managing Director

Andy Kemp-King
Joint Managing Director