Gaining feedback and insights from employees

  • We conduct employee feedback research driven around the specific needs of our clients, in terms of scope, process and deliverables.
  • An appropriate research solution is suggested, which could include online surveys, focus groups, in-depth interviews and telephone interviews.
  • Typically we would use the FOTP Four Step Approach as detailed below:

How we do it
Employee feedback research
FOTP Four Step Approach

Scoping the audience and the characteristics of your business

We hold an initial meeting with our clients to achieve the following:

  • Identify current processes and business characteristics
  • Clarify business requirements and any specific areas to cover

  • Select the appropriate employees to gain feedback from

  • Recommend and agree an appropriate sample size

  • Provide a full project schedule to include timelines and deliverables

Qualifying the core components of successful relationships with your employees

  • The key drivers of employee relationship performance are identified by conducting a small number of in-depth telephone interviews with a sample of your employees

  • Alternatively we conduct small employee discussion groups to qualify the components of the relationship that drive relationship performance in your organisation

  • The output of these interviews or discussion groups are clearly defined Performance Areas and the individual Performance Attributes that define employee relationships

Measuring the pulse of your employee relationships

  • An online survey is used to gain employee feedback on how they rate your organisation on the Performance Areas and Attributes of their relationship with you

  • The Performance Areas and Attributes measured are those we defined from the earlier qualifying interviews

Reporting via scorecard and identifying employee relationship strengths and weaknesses

Output of results include:

  • An employee relationship health Scorecard
  • A measure of performance for each Performance Area and Performance Attributes
  • Verbatim comments providing further insight into the scores achieved
  • Identified employee relationship strengths, weaknesses and opportunities
  • Recommendations to help you improve your employee relationships

Keeping your Finger on the Pulse of your existing employee relationships
will enable you to more easily:

Identify key drivers of employee satisfaction and engagement
Increase employee morale and productivity
Promote internal collaboration
Support organisational change
Develop the business as a positive place to work

View our Employee Pulse Case Histories