Remote Working

Remote Working

ISSUE:
As a result of the COVID-19 crisis, a large proportion of the UK workforce who were not furloughed were required to work from homes. Our client wanted to improve their understanding of how their employees felt about remote-working, including how it impacted their productivity, wellbeing, and any additional support required.

PROCESS:
We conducted research using our QuickPulse process, designed to provide fast insights on any subject or topic required by a client. We invited employees to provide their feedback anonymously by completing a short (less than 5 mins) online survey. The inclusion of dialogue boxes substantiated feedback.

OUTCOME:
We provided the results within a concise timeframe – ten days from start to finish.  Our research highlighted how effective our client had been at supporting their teams to be able to work from home. However, we also identified critical challenges associated with remote-working, such as issues within and around the home environment, essential equipment and IT support needs. Employees were also very concerned about the lack of face-to-face engagement with colleagues and customers, a blurring of boundaries between work and home, and we identified high levels of uncertainty surrounding the prospects of returning to pre-COVID working conditions and working schedule.