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Company Reg. no: 06268323
One New Street, Wells, Somerset. BA5 2LA
You are always in contact with your key customers, but these, more formal, requests for feedback should ideally be conducted at least twice a year.
All your key B2B customers (or as determined by the client) should be given an opportunity to give you structured feedback with each wave of research. We always strive to get the highest possible response rates – think of it more like a “census” than a survey.
Finger on the Pulse Research will tailor the reporting to your business, providing in-depth reports on key customer segments. There is also the option for dynamic dashboards, providing tracking data and facilitating action planning.
your Senior Management/Commercial and Account Management teams will have a clear understanding of how to better support and further develop relationships with their B2B customers.